We are very lucky to have understanding staff at somerton house who show compassion when dealing with seriously ill patients. And always very helpful .
Anon May 2017
To Dr Fallon and all the staff at the surgery.
Thank you all so much for your fantastic care and professionalism in looking after the health of our parents. We are so grateful and hope you know that you have made such a real and positive difference to their lives.
Wendy, Lynn and Gill
To Surgery Manager,
We have recently transferred to your surgery from St Lukes Beckington. We found St Lukes to have very high standards and we were both anxious about finding an alternative surgery. Our middle daughter recommended Somerton House. I am writing to let you know that the service and attention we have received is superb from everyone (receptionists, nurses, doctors).
Thank you to everyone for making the transfer so smooth and seamless.
Philip & Anne
Received March 2016
To The Team,
Thank you for your kindness shown to me during 2015, my endless telephone calls regarding my husband, and always you were pleasant and helpful taking time to listen and advise even though you were very busy and to Dr Heywwod who visited within 5 minutes of a phone call to attend to my husband - we both appreciated your care.
Trusting 2016 will be a good year for you all - stay fit and healthy
Wwith warmest wishes.
John and Barbara
Received January 2016
Good Evening Caron
I thought I would take the opportunity to mention to you the exemplary fashion in which your Reception dealt with a rather obnoxious character at your front desk today.
As you are aware, we at Commsplus have installed a huge amount of systems into general practice and hear generally unfounded complaints about Receptionists. These complaints appear via all manner of staff and visitors so I felt it only correct to attempt to point out a “shining example”.
Couldnt wish for better doctors. . Been with them for nearly 40 yrs just a brilliant practice ..nothing ever to much trouble for them .. All ways get an appointment when I need one ..definitely the best practice in the area ..Thank you so much Somerton house .....
Ken Lane ....
The care given at this surgery has been second to none for me! I honestly can't fault them - the only time I have ever had a complaint the Practice Manager dealt with it quickly. The receptionists are helpful and polite, the doctors are great and generally know their stuff - unlike a couple of surgeries I have been under in the past where you could enter an appointment with a serious issue and still leave feeling like you had wasted their time! Can't recommend this place highly enough :)
Anon on Iwant great care
Received December 2014
I went to Somerton House Surgery as there was an emergency with my neighbours daughter. They took over and were absolutely fantastic in how they managed her (even though she was not a patient of theirs) They then took great care of me, which made me feel so important.
I just wanted to say a huge thank you to the surgery for faxing over a prescription, when I had stupidly run out of my asthma medication and not brought my EMIS password etc with me on a week away. The lady I spoke to was helpful, courteous and sorted out the issue incredibly quickly. Great service so thank you!
One of our sadnesses in leaving MSN was leaving you! we have had the most incredible kindness and excellent service from all doctors and staff over the 30 years we have inflicted ourselves upon you all.
Thank you so much.
Received July 2013
Michael and Margaret
I wanted to thank the receptionist and Dr Miller for seeing my son Buddy so promptly today. It was fantastic and reduced a lot of potential stress.
We have both been patients at Somerton House Surgery since we moved to Timsbury some 11 yrs ago, and we have recently moved to Frome. We have therefore had to change to a Frome Medical practice. We just wanted to thank your entire team for all the great care that they have given to us and our family during that time. Each member of the team that we encountered has been professional, efficient and informed and without exception they have always been helpful. The reception team were amazingly calm and patient with the many enquiries that we witnessed them dealing with whilst in the waiting room. We mostly saw Drs Smith and Hillen, who could not have been more helpful, and the practice nurses really helped Chris with his asthma. Very many thanks for all you did for us.